Support - License issues logging into Vault

Issue:
When logging into Vault from Inventor, AutoCAD or any other Autodesk application having a Vault Addin, the message appears:
"The license obtained is incompatible with the server."

Support - License issues logging into Vault

Causes: 
Vault is registered as the wrong edition (Basic, Workgroup, Professional) in the Mircrosoft® Windows Registry or certain registry keys are missing.

Solution:
Following steps solved the issue:
• Launch windows registry with regedit.exe
• Go to folder "HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\PLM\Autodesk Vault xx.0\"
• Edit the key "Edition"
• Change the value from "Basic" to "Workgroup" or "Professional"
• Save the changed value with press button "ok"
• Restart Autodesk Inventor 20xx and log in into Vault

Blogi

VAULT PROFESSIONAL CLIENTIN KIRJAUTUMISONGELMAN RATKAISEMINEN

08 maaliskuuta 2023

Olemme saaneet asiakkailtamme palautetta Autodesk Vault Professional Clientiin kirjautumisongelmasta. Ainakin versio 2021 ja 2023 versioissa Vault ei yhdistä palvelimeen ja antaa hyvin geneerisen error viestin: ”Error: Object reference not set to an instance of an object.” 

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